Latest Wifi vs MNO stats show continued fast growth in Wifi use

Bango has just made available the latest data showing the share of web access from mobiles that comes through Wifi vs Mobile Operator networks.

The share has grown to about 20% for mobile focussed sites and 30% overall.

There is also data to show how many users use Wifi only, Operator Only or both – in the same month.

17%, 69% and 14% respectively. Very interesting!

Currently, Bango Payment services can only do operator billing on the users coming through operator connections. Content providers would love to gain the speed and high conversion rates of operator billing when users come in through Wifi – many of them are the highest spenders…..

Watch this space!

Warning – WiFi may cause Blindness!

A senior Nokia executive at a recent Mobile 2.0 conference told me that some of their biggest mobile operator customers were concerned that the newest Nokia phones (N97, 5800) will switch automatically to WiFi if they detect a network.

The number of mobile users connecting through WiFi has risen sharply in recent months

The number of mobile users connecting through WiFi has risen sharply in recent months

 Some operators like the idea of users on “all you can eat” mobile web tariffs using WiFi – heavy users will not saturate the network. Mobile users like the typical speed increase they get – especially when in the home or office.

However, in the era of the intelligent mobile web, operators now worry about losing the connection with the user – they can’t see where the users are going, they can’t provide added value services, potentially they can’t protect the user from visiting the wrong web sites!

The amount of traffic coming from mobile phones connecting through WiFi has risen sharply in recent months. This seems to have been driven by the popularity of smart phones like the N95, Blackberries, WinMo devices and iPhones – all of which easily connect via WiFi. This is why it’s now so important to track which network mobile users are using – to optimize payment experience and for analytics.

The difficulty this presents to mobile operators is that they can’t see this traffic – because it bypasses their networks. When you access your operator home page via WiFi, the current experience on most networks is that you are turned away – you can’t access your account or buy from the portal.

The GSMA is sponsoring a survey about user habits and advertising – but I fear this will ignore the 33% of WiFi traffic – despite the fact that this is probably from the most active, leading edge users.

WiFi is a great opportunity for mobile operators and content providers, but they need the technology that will enable them to see their WiFi traffic so they can deliver a friendly mobile payment experience to their users as they swap between connections.

To remain “blind” to this trend in customer behavior – or worse still to actively resist it – is, I believe, wrong-headed. Fortunately, based on my experience, WiFi does not cause blindness – it merely exposes blindness to new revenue opportunities through some “old school” thinking.

Whatever you do, don’t lose sight of the rewards that WiFi can deliver if you are either a content provider or a mobile operator, and the value that partners like Bango add when it comes to capturing revenue from this growing segment of your customer base.

BLOOM-ing marvellous learning opportunities on mobile

When it comes to mobile learning, no one knows more about this than BLOOM, the Bite-sized Learning Opportunities on Mobiles project headed up by Tribal with input and support from Bango.

Bite-sized Learning Opportunities on Mobile

Bite-sized Learning Opportunities on Mobile


Mobile learning succeeds because its palm-sized micro-courses can fit more readily into a busy work schedule,” said Geoff Stead, Tribal’s mobile learning expert.  “It’s already proving popular with taxi drivers and train drivers who don’t sit in front of a desk and have easy access to e-learning or face to face training.”

Mobile learning visionaries gathered together this week to share their experiences, with Mike Short, O2’s vice president of Technology on hand to lend his support for this innovative project.

Mobile learning is not new.  Two projects - the international award winning Learning2Go mobile learning projects in Wolverhampton schools and MoLENet, the £12m government funded mobile initiative for adult learners - have already proved the concept.  The next task is to roll this out to a wider audience and that’s where BLOOM comes in.

“It makes so much sense to use the mobile internet to deliver bite-size training to a very mobile workforce,” said Ray Anderson, CEO of Bango.  “M-learning is fun and accessible to everyone – its so much more accessible to people who would previously been put-off by a classroom training situation or reading through pages and pages of text.”

Tribal has many different learning resources for mobile and is keen to roll these out into different communities as well as hear from people of their specific training needs.  Learn more at http://www.m-learning.org/

Need help getting valuable insight into mobile advertising?

SMART report gives you insight into mobile advertising

SMART report gives you insight into mobile advertising

It’s always great to get your hands on free mobile web industry stats, isn’t it? So I was pleased to find a new monthly report compiled by Millennial Media with a whole range of mobile advertising data.

It’s the first report I’ve seen of its kind and unlike the Admob stats, it seems more representative of the general market rather than Admob’s bias towards the iPhone mobile advertising market which has developed because it provides a specific service for advertisers who want to target iPhone users.

SMART which stands for Scorecard for Mobile Advertising Reach and Targeting is a monthly report providing a comprehensive view of the US mobile advertising market and device trends.  The report details Millennial Media’s findings based on actual campaigns and additional statistics from independent analysts.

The reports which are also targeted at brand advertisers provide data and insights to drive decisions on mobile advertising campaign spend and includes campaign interactions, cost per engagement, key handset and carrier data plus much more.

One of the most insightful reports was the comparison of intent to purchase from mobile verses online campaigns.  It shows the power of mobile campaigns particularly among 18-24 year olds whose intent to purchase was nine times higher on mobile than online.

It’s definitely worth a look – download the latest copy from the Millennial Media website.

Payment experience on the Nokia Ovi store – where’s operator billing?

Nokia's Ovi content store

Nokia's Ovi content store

Like many, we eagerly awaited the new Nokia Ovi store to see what was available and how easy it was to buy paid-for apps.

The store did seem to be packed with free apps, mostly in the entertainment genre which is not surprising given Nokia’s penetration of the mass market. Business Week commented this week that there are few business apps but not doubt this will rapidly change developers flock to this new platform.

We liked the Flipsilent app that make the phone silent when you placed it face down. Neat! I’d recommend a browse, there’s some great content there.

Why do I have to login before I can buy content?

Why do I have to login to buy content?

So what was the payment experience? Well, there’s no doubt that this is an area which Nokia will rapidly improve but it’s not up to scratch. We accessed the Ovi store on a Nokia N95 in the UK on the Vodafone network.

I want to buy the Handy Converter app for £6.00, so how do I pay? Can I just click to confirm a Payforit Transaction? Er, No. There’s no quick, single click payment experience as all Bango powered sites have in the UK, USA, Germany, etc.

First I need to log into the Ovi store. Why put barriers in the way of people paying for your content? Then I get sent back to the app page to confirm again that I want to buy.

Paying with my credit/debit card

Paying with my credit/debit card

Then I enter my credit card details to pay, choosing between Visa, DinersClub and American Express . But what about my Mastercard – the most popular card type. I gave up at that point. Disappointing, because the Nokia price is 20% less than almost anywhere else.

As Nokia has already commented, conversion rates are much higher when you provide single click on-bill so we eagerly await this.

Here’s what George Linardos, Nokia’s VP of product management said:

“When we start locally with credit card billing and then we move to operator billing, we see a 70 percent lift in sales literally over night.”

Paying on the phone bill needs to be a seamless, mobile web experience where the user is automatically recognized and there’s no need to send a text message to put a charge on the phone bill.  That’s what Bango does for millions of mobile content purchases every month.

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Could the Apple App Store overtake the Crazy Frog?

The Crazy Frog kick-started the mobile content industry in 2004

The Crazy Frog kick-started the mobile content industry in 2004

The Crazy Frog was the mass market phenomenon that launched ringtones into the mass market in 2004.  Within two years, it is estimated that it generated sales in excess of $400 million dollars for Jamba (which became part of Verisign and ultimately Fox) and other affiliates - by direct sale of a single ringtone.

Crazy Frog sales were  £40 million in the UK alone in the first year  making up 40% of UK ringtone sales. It was then used by Jamba/Jamster to encourage subscriptions to other ringtone services.   Up to 50 million users worldwide (up to 6 million in the UK alone) downloaded one or more Crazy Frog variants within two years to their phones.

The Crazy Frog spawned a range of musical hits, including a remix Axel F which remained in the European music charts for months in 2005, not to mention the plush toy spinoffs

More importantly, extensive reporting of the Crazy Frog across mainstream media such as tabloid newspapers, mainstream TV news and even the broadsheets brought the  idea of ringtones to the mass market – beyond its teen appeal.  When Bango floated on the UK stock market in mid 2005, a year of Crazy Frog success  made the idea of mobile content more plausible to investors and helped our successful float.

The Apple App Store seems to be on the same track.  Although Apple is very secretive, the App Store may be managing to achieve similar sales growth to the Crazy Frog over its first year or so. While Apple’s sales are a tiny part of the overall multi-billion dollar mobile app and content market, since it is restricted to 20 million or so iPhones/iTouches it has captured the imagination of  journalists and the  technorati.  It has re-invigorated interest in app stores among other phone makers and even breathed some life into operator portals.

While handset specific app stores may in reality prove to be just a passing fad that can be surfed as progress continues towards a web centric model, one could level the same charge against “The Annoying Thing”.  

The recent furore over Apple selling a “shake the baby to death”  application echoes the problem the Crazy Frog had with its exposed genitalia,  just the sort of PR to help get mainstream attention. 

A quick Google search will also demonstrate that the sense of humour of iPhone users are not much different from the mobile phone users of 2005!

I expect we will look back in 2-3 years time and realise that despite all the other activities from operators, brands and music companies it was the Apple App store – by then still a small part of the overall market – that gave the content industry the boost into the real world that it needed back in 2009.

If real-time reporting in mobile advertising is key, why aren’t more businesses demanding this?

Ben Tatton-Brown, CEO at Ringring Media has some interesting  insight into how brands and businesses measure the success of their mobile advertising and marketing – or not to be precise!  This post in MSearchGroove.com exposes a huge hole in the mobile advertising process – where is the real-time reporting?

” You would be surprised by the limited reporting offered by many of the ad platforms in today’s markets. There are platforms that do not provide real-time reporting and have up to 72-hour delays. In a digital age, that’s just not good enough, and they must step up to the mark.

“One of our clients spent close to $40,000 in three days without an ounce of reporting. In this instance, the traffic we bought performed very well, but it was worrying as for a period of time we were flying blind as it were,” said Ben Tatton-Brown.

The good news is that there are real-time mobile analytics products around and even if the mobile ad network you are using doesn’t have the necessary reporting, you can get this with Bango mobile web analytics.

It provides a greater level of granularity than other mobile web analytics products by letting people see metrics by the hour. Marketers can understand how a mobile marketing campaign is performing in real time so any necessary adjustments can be made to ensure the campaign is a success.

The number of unique visitors by the hour

The number of unique visitors by the hour

This is just as important, whether you’re buying $1000 or $40,000 of ads; the need to monitor and optimize the campaign is the same for everyone.  Make sure you demand the right reporting tools and use a product like Bango mobile analytics to get an independent view of what’s working across campaigns purchased across different ad networks.

Nokia – the one to watch?

Nokia - the one to watch?

Nokia - the one to watch?

Nokia, is one of the most impressive adaptive businesses of the last 100 years. Most recently, the company showed its resiliance in the 1980’s when its business was beginning to slow due to increased competition. The common strategy of the day would have been to cut costs to maintain profit levels.

Instead Nokia, flew their product teams around the world to understand what people were using their phones for. Strong strategy comes through experiences and what they learnt resulted in a dramatic “s” shaped growth curve and set the standard for the handsets we’ve been using for the last 20 years. Read more »

Growth in Wifi usage continues but MNO connectivity soars!

Bango has released the latest data on the use of Wifi vs MNO connectivity by mobile phone users accessing the internet.

While Wifi usage has continued to grow, a big surge in MNO traffic after Xmas has reduced the Wifi percentage to 15% even though Wifi usage grew in absolute terms.

iPhone: Not the only game in town

iPhone - not the only game in town

iPhone - not the only game in town

I love the Apple iPhone. It’s done more than most to get people browsing the internet on their phones. As the CEO of a business focusses on helping companies capitalize on the mobile internet, this is great news.

Apple’s PR machine has worked with a mass media that has never been actively courted by phone makers in this way.  It has managed to whip up such a flurry of interest in the iPhone that you might think it is the only phone that has a browser.

The iPhone is undoubtedly a cool device, favored by Marketing types and executives in media, advertising and wireless. If all your friends have iPhones, then it’s easy to think everyone has one.

When I saw an article in Mobile Marketer that provided an un-sourced sound-bite: “The iPhone comprises 8.2 percent of all U.S. handsets and 67 percent of all mobile traffic”, I was stirred into action. Read more »